To have a productive conversation about behavior or performance with team members, leaders need to make sure they have the talk as soon as it’s needed, make the conversation as specific as possible, and make sure the team member leaves the discussion with a “big goal” about what will be different going forward, writes Wally Bock. “If you imagine a conversation about behavior or performance as a standalone event, it will always be difficult and it will hardly ever be successful,” he says.
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