One of the most frustrating things about workplace communication is bridging the gap between generations. Skip Prichard, CEO of OCLC writes, “Many people who write me express frustration about dealing with a different generation. Often the emails I receive are full of sweeping generalizations and accusations. Some are less frustrated, but sincerely baffled, wondering how to bridge the divide.” Read his interview with Phyllis Weiss Haserot, author of You Can’t Google It: The Compelling Case for Cross-Generational Conversation at Work to gain insight on how to deal with this common workplace issue. Continue reading…
