“Your team may tune you out if they perceive you as being overconfident or too formal,” writes Heidi Grant Halvorson of Columbia University Business School. On the other hand, you also shouldn’t express your every emotion. The research is clear: we don’t trust people who appear to lack willpower or self-control. How does your team perceive you? How do you perceive the leaders at your credit union or bank? First impressions matter, and it’s hard to go back from there.

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