How to Bring Unhappy Employees Back into the Fold

When Mike Royer, a managing principal at Berry Talbot Royer, upset an employee by wrongly implying that they took too many days off, he made a point of writing her a long email thanking her for her service at the company and admitting he could have better handled the situation. “This episode highlights the importance of mindfulness and accountability, and the need for leaders to engage with employees who are unhappy,” writes David Lee.