At O’Rourke we talk a lot about the hiring process and succession planning, but we don’t often cover the benefits of exit interviews. Exit interviews are an opportunity to learn some unvarnished truths about your organization from someone who no longer has anything to lose by speaking out. “I ask for the good, the bad and the ugly — and then try to make improvements,” says Marcela DeVivo of National Debt Relief. What could you learn and possibly improve at your financial institution by conducting exit interviews, and putting that constructive feedback into play?

Read more about exit interviews from the Young Entrepreneur Council.

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